Return/Cancellation Policy

Last Modified: Tue 27 Apr 2021

At CareNSave (“Brand” or “we”,), we do our best to ensure that you are satisfied with the services or products that you purchase using the Company’s website www.carensave.com (“Our Website”) or mobile application named CareNSave (“APP”). Consequently, we offer returns or refunds for canceled appointments or orders in accordance with this Cancellation / Refund Policy.

Consent to This Policy

Please read this policy carefully to understand our cancellation and refund policies. By using the Website or App or by otherwise placing an order for products or reserving for any services using the Website or App, you will be deemed to have read, understood and agreed to this cancellation/refund policy and agree to be bound by it. If you do not agree with our policies and practices, your choice is not to use our Website or App and the services or products offered to you. If you use the Website or App on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this cancellation/refund policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this cancellation/refund policy.

Cancellation of Product Orders by Users

Customers can cancel an order(s) or part of the order(s) by clicking the “Cancel” button on the order confirmation email or on the Website or app and following the link accordingly. Customers can also cancel an order or part of an order by calling on our telephone number +91-6262628962 As soon as the order is canceled, the customer will receive a confirmation email and/or message on the registered email and/or mobile number. The Company shall refund the amount paid by the user at the time of placing the order within fourteen (14) business days using the original payment method used by the customer while placing the order.

Returns of Product Orders by Users

We at carensave.com ensure timely and accurate delivery of customer orders. We recommend that customers should thoroughly check their orders at the time of delivery. However, we will still help you with return processing, in case we delivered a damaged, expired or wrong product, as long as the complaint has been registered within 7 days of delivery. Based on the customer’s request, we shall arrange for an exchange (based on stock availability) or a refund to the original payment source. In case of a COD order, the refund will be credited to the user’s bank account.

In certain cases, we understand that customers might want to return a product even though it is not wrong or damaged. In such cases, the company shall allow for a return only if the packing is intact/unopened and if the return is initiated within 3 days of delivery. The company shall also levy a restocking fee of 10%.

Certain products/categories might not be eligible for return/exchange. Customers are requested to refer to the respective product detail pages to check for the return eligibility of a product.

Cancellation of Product Orders by Company

The company may cancel the orders or part of the orders in case of unforeseen circumstances. In the event of such a cancellation, the customer will receive a confirmation email and/or message on the registered email and/or mobile number and the Company shall refund the entire amount paid by the user at the time of placing the order within fourteen (14) business days using the original payment method used by the customer while placing the order. In case of a COD order, the refund will be credited to the user’s bank account.

Closure of account by the Company

The company will retain the right to block or close customer accounts, upon detection of any unusual or fraudulent activity.

Data Security

We have implemented reasonable measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted and processed through Razorpay of approved payment gateways.

The safety and security of your information also depend on you. Where we have given you or where you have chosen a password for access to certain parts of our Website or App, you are responsible for keeping it confidential. We ask you not to share your password with anyone. Further, you have an option of not saving your banking or financial information, including details of your debit or credit card, on the Website or app, so that you may reduce the risk of such information being accessed by any third party. For remaining terms regarding the security of your data, please read our Privacy Policy.

Changes to Our Cancellation/Refund Policy

We reserve the right to change, modify, add or delete portions of the terms of this cancellation/refund policy, at our sole discretion, at any time. It is our policy to post any changes we make to our cancellation/refund policy on this page. The date the cancellation/refund policy was last revised is identified at the top of the page. Your continued use of the Website or App after the changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. You are responsible for periodically visiting our Website or App and this cancellation/refund policy to check for any changes.

Use By Minors

The Website and the App are not meant to be used by or intended for minors. The Company strongly advises the parents or guardians to supervise the use of the Website or App by their minor children. Any use of the Website or the App and making payment on the Website or App is deemed to have been made such minor’s parents or guardians.

Dispute Resolution and Governing Law

All matters relating to the cancellation or refund policy and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India.

At the Company’s sole discretion, it may require you to submit any disputes arising from the use of this cancellation or refund policy, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to arbitration in Hyderabad by a sole arbitrator to be appointed by the Company under the Arbitration and Conciliation Act 1996. The arbitrator’s decision shall be reasoned, in English, final and binding on you and the Company. Subject to arbitration, any legal suit, action or proceeding arising out of, or related to, this privacy policy shall be instituted exclusively in the courts in Hyderabad, India. You waive any and all objections to the exercise of jurisdiction over you by such courts.

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